Refund policy
Returns & Exchanges
We hope you love your Zagara piece, but if something isn’t quite right, we’re here to help.
Your Right to Return
Under UK consumer law, you have the right to cancel your order within 14 days of receiving it. To cancel, contact us at info@zagaraonline.com with your order number, stating that you wish to cancel.
Once you've told us you want to cancel, you then have a further 14 days to send the item back to us.
How to Start a Return
To begin a return, please contact us at info@zagaraonline.com with your order number. We’ll provide you with:
- Return instructions
- The return address
- Guidance on the recommended shipping method.
Return Conditions
To be eligible for a return items must be: unworn, unused, in their original packaging and in the same condition they were received.
For hygiene reasons, earrings are non-returnable.
We reserve the right to refuse returns that do not meet these conditions.
Returns Shipping
Customers are responsible for return shipping costs.
We recommend using a tracked service, as we cannot guarantee receipt of returns sent without tracking.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–7 working days.
Original shipping costs (if any) are non-refundable unless the item is faulty.
Faulty or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue. We'll resolve this as quickly as possible, usually by offering a replacement or full refund, including return shipping costs.
Late or Missing Returns
If your return has not been received, please contact us with your proof of postage and we’ll assist you.
Contact
For all return enquiries, please contact: info@zagaraonline.com